VSee is software that allows you to securely chat, make video calls, and have multi-party video meetings, supercharged with powerful collaboration tools that include application sharing and file transfer.

In order to use VSee, you must have a VSee account and the VSee program installed on your computer. Every person that wishes to participate in a VSee call or meeting must also have their own VSee account and be running the VSee program.

Windows XP, Vista, 7.
Mac 10.6, 10.7.
iPad is expected in March 2012.

Just go to the VSee homepage and fill out the account creation form! If you've already signed up for VSee and need to download the client again, click the "Already a VSee user" link.

VSee is free for commercial, government, and personal use. Please see our pricing page for support options and advanced paid capabilities.

For default resolution and audio quality, VSee requires about 150kbps upload and download speed per VSee call. Most users on broadband Internet connections can connect to 4-6 users simultaneously.

If you've already created an account and installed VSee, just navigate to Start, All Programs, VSee, and click on the VSee icon.

If you've already created an account and installed VSee, open the VSee program located in the Applications folder.

Click the "Add" button on the bottom of the Address book ("+" button on Mac) and enter the email address of the user you wish to add. If they are not yet a VSee user, you will get a "User doesn't exist" error. Invite them to use VSee by clicking the Invite button!

Just click on their name in your address book (double click on Mac), and an instant messaging window will appear.

Click on the camera icon next to the user you wish to call (on PC, it appears when you place your cursor over the user).

When in a VSee call, click the "Share" button on the upper-right corner of the window you'd like to share. An orange border will appear around the window to indicate that it is being shared. Application Sharing is not yet supported on the Mac version, but is planned for February 2012.

Click and drag a file onto the video window of the user to whom you'd like to send the file.

Click and drag the file off the video window and onto your desktop or into a folder.

Click "Start Meeting" from the Collaborate menu (double person icon) located at the bottom-right of your local video window. Then choose meeting participants and click "Start Meeting."

Place a call to one or more of the meeting participants. Select "Start Meeting" from the Collaborate menu at the top of your screen.

Call them, then click the "Add user" button on their video window and choose "Add to meeting."

Please contact support@vsee.com for information on how to create a hyperlink that will start a VSee call.

If you're having trouble logging into VSee, it's probably because there is a firewall blocking the VSee client from communicating with VSee servers. Disable or add an exception to the VSee client in all active firewalls. Specifically, VSee works best if it's allowed outgoing UDP to any destination from source ports 6000-6254. Email support@vsee.com if you continue to have issues.

You can select your camera and microphone on the PC version by selecting "Audio/Camera setup" from the Settings menu (gear icon) in your local video window. On the Mac version, choose "Preferences" from the top VSee menu and then choose the "Audio" or "Video" tab.

Many other videoconferencing programs show an ideal image from your webcam, which does not give a true indication of how your video looks to other users, after it has been compressed and transmitted to them. VSee compresses your video before it displays it to you, so you have the best possible idea of what you look like to other users.

Most often this issue is resolved by making sure that any firewalls (yours or theirs) are properly configured to allow VSee. Disable or add an exception to the VSee client in all active firewalls. Specifically, VSee works best if it's allowed outgoing UDP to any destination from source ports 6000-6254. Email support@vsee.com if you continue to have issues.

Most often this is caused by firewall issues (see above FAQ entry) or one or more users having insufficient bandwidth (see "How much bandwidth does VSee require?"). If you continue to have audio/video issues, please email support@vsee.com.

Ask them to turn up their mic volume in the Audio/Video settings window, or to turn up their volume using the slider at the bottom of their video window.

It's likely that they are offline, and your VSee client is set to "Hide offline contacts." You can verify this by checking the Preferences menu. On the PC, click on the "wrench" icon at the upper-right of your address book and select "Preferences." On the Mac, click "VSee" on the top menu bar and choosing "Preferences."